Overview
Our refund and returns policy lasts 7 days. If 7 days have passed since Product Delivered, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned.
Additional non-returnable items:
- Gift cards
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@grandeurrides.com
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Returns and Shipping
We want you to be completely satisfied with your purchase from us. If, for any reason, you wish to return a product, here’s what you need to know:
Return Window: You can initiate a return within 7 days of receiving your order.
Return Process: Returns and shipping for eligible items will be handled through our trusted courier partner, ShipRocket.
Full Refund Assurance: If the product you receive is not as described or arrives damaged, you will receive a full refund to your original payment method. In such cases, return shipping costs will be covered by us.
Other Returns: For returns that do not fall under the above criteria, we will still assist you in arranging the return through our courier partner, ShipRocket. However, in these cases, return shipping fees will be the responsibility of the customer.
Initiating a Return: To start the return process, please visit the “Orders” section in your account dashboard.
Your satisfaction is important to us, and we’re here to ensure a smooth and convenient return process for you. If you have any questions or need assistance, please don’t hesitate to reach out to our customer support team.
Contact us at info@grandeurrides.com for questions related to refunds and returns.
